The occurrence of Payroll Error 15215 is quite common when attempting to download and install the most recent payroll updates. The impact of this error is limited to the update feature, so you can continue to use QuickBooks without encountering any problems. In this article, you will get to know about the causes and solutions of QuickBooks Error Code 15215.
A brief review or QuickBooks Error Code 15215
As we all know that, QuickBooks needs a stable internet connection for smooth functioning. If there are issues with the internet connection, it may not be able to connect to it, resulting in such payroll-related errors. Some errors that may occur due to internet problems are QuickBooks Payroll Update Error 15270, Payroll Update Error 15243, and Error 15241.
When the QuickBooks payroll error 15215 occurs, the following error message will appear on screen which reads: "Error 15215: Unable to verify digital signature".
What are the Causes behind QuickBooks Error 15215?
- If a third-party firewall application blocks the internet connection between QuickBooks Desktop software and the system.
- Similarly, certain antivirus programs with a firewall feature may also obstruct the software's internet connection.
- Excessive use of internet capacity by download manager applications such as Internet Download Manager.
- When users try to run QuickBooks using a non-administrative account in Windows.
- Incorrect Internet Explorer settings that are incompatible with QuickBooks.
Methods to Resolve QuickBooks Payroll Error 15215
Checkout the following methods in order to rectify the QuickBooks error code 15215:
Method 1: Restarting your computer in Clean Boot mode
- Open the Run box by pressing the Windows key and the letter R key at the same time.
- Type "MSConfig" in the text box, then press Enter.
- Go to the General tab and select Selective Startup.
- Uncheck the Load Startup Items option.
- Under the Services tab, tick the Hide all Microsoft Services box.
- Also, choose the Disable All option.
- Go back to the Startup tab and select Open Task Manager.
- Disable all the startup programs by right-clicking on them.
- Now click OK and restart the computer.
- Attempt to update QuickBooks desktop again, and if the error code 15215 persists, proceed to the next step.
Method 2: Try modifying the Internet Explorer settings
- First, close QuickBooks Desktop if it is running on Windows.
- Click the Start button and search for Internet Options.
- Select Internet Options from the list of options.
- Scroll down to the Advanced tab and look for TLS options.
- Ensure that the Use TLS 1.0 box is checked, and the Use TLS 1.1 and Use TLS 1.2 options are unchecked.
- Click Apply, then OK.
- Restart Windows and attempt to run the payroll update again.
Method 3: Running QuickBooks as an administrator
- Make sure that you have the necessary login credentials to log in as an administrator on Windows.
- Right-click on the QuickBooks icon located on the desktop and select the option to "Run as Administrator."
- If prompted, enter the login information.
- Press the Enter key to open QuickBooks, which should now have administrative privileges.
Method 4: Reconfiguring the Windows Firewall specifically for QuickBooks Desktop
- Click on the Windows Start button and access the Control Panel.
- Navigate to the section for Windows Firewall and select Advanced Settings from the left-hand pane.
- Select the Inbound Rules option and then choose the New Rule option that appears.
- Select the Port option and click Next.
- Tick the box for the TCP option and enter the port number specific to your QuickBooks Desktop version.
- Click Next and then select the option to Allow the Connection.
- Choose a name for the rule and click Finish to save the settings.
- Repeat the same set of instructions to create the outbound rules.
Conclusion
If the ongoing error is not resolved after following the above given methods, then it is suggesting that one of your security applications is blocking QuickBooks internet connection. If you find the troubleshooting steps difficult, feel free to contact us on our number i.e., 1-800-615-2347 for assistance. Our QuickBooks payroll error support team will be more happy to assist you.
